FAQ

Where do Tarmo coffee beans come from?

Our coffee is sourced directly from Vietnam, specifically from the highland regions renowned for their exceptional coffee cultivation such as: Đà Lạt, ĐakLak, Kontum. We partner with local farmers who practice natural farming methods, ensuring that no chemicals or synthetic fertilizers are used in the growing process.

What makes Tarmo coffee special?

We offer high-quality Arabica & Robusta coffee grown in the highlands of Vietnam. Our coffee stands out with its smooth, balanced flavor, low acidity, and notes of floral, fruit, and chocolate. Produced from fully ripe cherries and processed through hand-selection, washing, and sun-drying, our medium roast maintains the coffee's natural flavors and aroma.

Do you offer different types of coffee?

Yes, we provide a variety of coffee options to suit different preferences. You can choose from various coffee such as Ground coffee & Whole Bean Coffee as well as different packaging options.

How is your coffee produced?

We harvest the coffee cherries at peak ripeness, hand-select them, wash them, and sun-dry them to ensure the best quality. Our roasting process is carefully managed to preserve the coffee’s natural flavors and aromas.

Where can I buy your coffee?

You can purchase our coffee directly from our website. We also offer fast and convenient shipping options to have the products delivered right to your doorstep.

Do you offer any promotions or discounts?

Yes, we regularly offer promotions. Keep an eye on our website for the latest updates on special offers.

How long does shipping take?

Shipping times depend on your location and the shipping method you choose. Typically, delivery takes 3-7 business days.

How can I track my order?

Once your order is processed, we will send you an email with tracking information. You can use the link in the email to check the status of your delivery.

Can I buy coffee in bulk?

Yes, we offer bulk purchase options for both retail and wholesale customers.

Is Tarmo coffee suitable for special dietary requirements?

Our coffee is free from additives and entirely natural, making it suitable for a various of dietary needs, including vegetarian and vegan diets.

Does Tarmo coffee have a return policy?

We sure do. Our return policy outlines which purchases are eligible for a return. For more question, pls see our return policy enclosed. If you still have questions, pls contact our customer care at: contact@tarmocoffee.com

What is the grind size of your ground coffee?

Our ground coffee is a medium and fine grind, intended for Pour Over, drip brewing (Vietnamese phin), and espresso.

What brewing equipment do you recommend?

We recommend a French press, Pour-over, Traditional Vietnamese Phin or Espresso machine depending on your taste preferences.

Are your coffee beans single-origin or blended?

We offer both single-origin and blended options to cater to different flavor profiles.

I opened the coffee bag, can I return it?

Due to safety concerns, we cannot accept returns after items are opened. If you need further assistance, pls contact our customer care at: contact@tarmocoffee.com

How can I become a wholesale partner?

Please contact our sales team through our website for information on becoming a wholesale partner.

Expiration Date

1 Year from Roasting Date but we recommended consuming within 6 months for optimal flavor to enjoy the best taste and aroma, please store in a cool, dry place. To enjoy the best taste and aroma, please store in an airtight container at room temperature cool, dry place, away from light & heat.